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Quality Area 2 · Outcome Standards
Primarily owned by: Student Services & the Compliance Manager
Students have access to clear and accurate information about the provider and training product, and are told of changes that affect them.
Students are advised, before enrolment, about the suitability of the training product for them.
Training support
Students have access to support services, trainers and staff to support their progress.
2.4
Reasonable adjustments are made to support students with disability to participate on an equal basis.
Diversity & inclusion
2.5
The learning environment promotes and supports the diversity of VET students.
Wellbeing
The wellbeing needs of the student cohort are identified and strategies are put in place to support them.
Feedback, complaints & appeals
2.7
Feedback and complaints management addresses concerns and informs continuous improvement.
2.8
Effective appeal processes are available where decisions adversely affect students.
The free Risk Scorecard scores your exposure against every Quality Area and the Compliance Requirements in about four minutes.
Explore the other Quality Areas
Quality Area 1: Training & Assessment
Quality Area 3: VET Workforce
Quality Area 4: Governance
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RTO Resource Australia provides resources and support designed to assist RTOs with training, assessment and compliance processes. Resources must be reviewed, contextualised and implemented by each RTO according to its scope, delivery model, learner cohort, assessment conditions and regulatory obligations. No resource provider can guarantee audit outcomes, regulatory approval or compliance status.
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