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SIR Training Package Resources
Pre-Validated, Audit-Ready, and Built for Trainer Success
Elevate your training delivery with RTO Resource Australia’s purpose-built educational resources developed exclusively for Registered Training Organisations. Our SIR Training Package resources are pre-validated to meet the specific needs of your learners as they work toward their SIR (Retail Services) qualification — giving you confidence at every step of the training journey.
What’s Included in Our SIR Training Package:
-
Learner Resources for SIR
Structured, learner-friendly materials mapped to SIR units that support both knowledge development and real-world skill application — giving your students a clear path to qualification. -
Learning and Assessment Kit for SIR
A complete, audit-ready training and assessment package mapped to SIR units and ready for immediate delivery. Our 100% Audit Rectification Guarantee means we stand behind the quality of every resource. -
RPL Kit for SIR
Structured Recognition of Prior Learning tools are designed to fairly and accurately assess a learner’s existing skills and experience against SIR unit requirements. -
LLND Kit for SIR
Language, Literacy, Numeracy, and Digital support resources to identify individual learner needs and deliver targeted, meaningful assistance throughout their training. -
E-Learning Resources for SIR
Engaging digital content built for flexible, self-paced, and blended delivery — ideal for RTOs supporting diverse learner cohorts across multiple locations. -
Training and Assessment Strategy (TAS) for SIR
A fully audit-ready TAS outlining delivery modes, assessment methods, and validation strategies — pre-validated against regulatory standards so your RTO is prepared before the auditor arrives. -
Training Resources for SIR
High-quality, structured SIR Training Resources designed to help trainers deliver SIR qualifications with confidence — blending theoretical knowledge with practical skills to drive real learner outcomes.
We don’t just supply materials; we drive your RTO’s growth. Our SIR learning and assessment resources are built with real industry insight to ensure they are compliance-driven, audit-ready, and time-efficient. Developed by subject matter experts, these resources make the delivery of training quicker, enhance the accuracy of assessment, and help increase the operational effectiveness of your RTO.
Our SIR learning and assessment materials cater for Certificate I, Certificate II, Certificate III, Certificate IV, and Diploma levels, providing pathways to commence or enhance employment in the retail services industry.
Grab Your Free Sample
Select a qualification to browse its units.
SIR10116 Certificate I in Retail Services (SIR10116) Current (TGA Status)
5 units (3 Core Unit | 2 Elective Unit)
Packaging Rules
- 5 units must be completed:
- 3 core units
- 2 elective units, consisting of:
- 1 unit from the list below
- 1 unit from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR20116 Certificate II in Community Pharmacy (SIR20116) Current (TGA Status)
10 units (4 Core Unit | 6 Elective Unit)
Packaging Rules
- 12 units must be completed:
- 4 core units
- 8 elective units consisting of:
- 4 units from the list below
- 4 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR20216 Certificate II in Retail Services (SIR20216) Current (TGA Status)
12 units (7 Core Unit | 5 Elective Unit)
Packaging Rules
- 12 units must be completed:
- 7 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR30116 Certificate III in Community Pharmacy (SIR30116) Current (TGA Status)
20 units (11 Core Unit | 9 Elective Unit)
Packaging Rules
- 19 units must be completed:
- 11 core units
- 8 elective units consisting of:
- 6 units from the list below
- 2 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR30216 Certificate III in Retail (SIR30216) Current (TGA Status)
17 units (8 Core Unit | 9 Elective Unit)
Packaging Rules
- 13 units must be completed:
- 8 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR30316 Certificate III in Business to Business Sales (SIR30316) Current (TGA Status)
11 units (5 Core Unit | 6 Elective Unit)
Packaging Rules
- 10 units must be completed:
- 5 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR40116 Certificate IV in Community Pharmacy (SIR40116) Current (TGA Status)
16 units (3 Core Unit | 13 Elective Unit)
Packaging Rules
- 14 units must be completed:
- 3 core units
- 11 elective units consisting of:
- 8 units from the list below
- 3 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR40216 Certificate IV in Community Pharmacy Dispensary (SIR40216) Current (TGA Status)
28 units (9 Core Unit | 19 Elective Unit)
Packaging Rules
- 14 units must be completed:
- 9 core units
- 5 elective units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR40316 Certificate IV in Retail Management (SIR40316) Current (TGA Status)
22 units (7 Core Unit | 15 Elective Unit)
Packaging Rules
- 11 units must be completed:
- 7 core units
- 4 elective units, consisting of:
- 2 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR50116 Diploma of Retail Leadership (SIR50116) Current (TGA Status)
15 units (4 Core Unit | 11 Elective Unit)
Packaging Rules
- 10 units must be completed:
- 4 core units
- 6 elective units, consisting of:
- 3 units from the list below
- 3 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
TAS
TASTo support your compliance obligations, we provide a comprehensive pre-validation report designed to save you time, effort and costly rework.
Made for you?
Our experts deliver resources within 72 hours
Enquire now for delivery details.
LLND Kit
LLND Kit includes:- Language, Literacy, Numeracy & Digital (LLND) Assessment Tool
- LLND Pre-Training Review
- LLND Support Plan Template
- LLND Trainer Guide
- LLND Student Workbook
Core Unit
Total (Incl GST)
$0.00
Elective Unit
Total (Incl GST)
$0.00
SIR50217 Diploma of Visual Merchandising
SIR50317 Diploma of Retail Merchandise Management
SIR60221 Advanced Diploma of Visual Merchandising
$0 0 items
Pre-Order Information
Enquire now so that our team can help you personalize your resource in less than a week, or you can pre-order and we will deliver the unit to you shortly.
RTO Resource Australia: SIR Training Materials for Retail and Customer Service Delivery
RTO Resource Australia develops SIR training and assessment materials for retail delivery, focusing on customer interactions, workplace procedures, sales, and service expectations. These resources include workplace-style scenarios, editable templates, mapping documents, customer service activities, and pre-validation support to assist RTOs with contextualisation. Designed to support practical learning and clear assessment evidence, they enhance learner engagement. We also provide 100% rectification support for any audit-related issues. Overall, SIR materials help RTOs deliver current, practical, and industry-ready retail training.
Frequently Asked Questions
What is included in the Learning and Assessment Kit for SIR?
The Learning and Assessment Kit for SIR provides comprehensive, step-by-step guides, assessments, and resources tailored for SIR units. It ensures clear learning paths and effective delivery, helping trainers and assessors meet the required competencies for students.
What is the purpose of the Self-Study Guide for SIR?
The Self-Study Guide for SIR is a flexible, self-paced resource that provides student-facing content and answer keys. It allows learners to independently assess their progress and prepare for formal assessments in the SIR qualification.
How can Session Plans be used for SIR courses?
Session Plans for SIR courses are structured guides for trainers to effectively deliver SIR courses within the allotted time, ensuring that all unit requirements are met and that the sessions flow smoothly.
What are Presentation Slides used for in SIR training?
Presentation Slides in SIR training are visually engaging tools designed to support lesson delivery. They are aligned with the SIR Learner Guide and help enhance student engagement during the training sessions.
What is included in the Class Activity Book for SIR courses?
The Class Activity Book for SIR courses features interactive activities that encourage students to apply construction concepts. Separate copies for assessors guide learning and ensure students engage with the materials effectively.
What is included in the Trainer Assessment Pack for SIR?
The Trainer Assessment Pack for SIR includes instructions, marking guides, and criteria that ensure consistent, compliant assessments for SIR units, helping assessors evaluate student performance fairly.
What is included in the Unit Assessment Pack for SIR?
The Unit Assessment Pack for SIR provides complete assessment tasks for each SIR unit, allowing assessors to evaluate competencies in practical, real-world construction scenarios.
What is included in the Assessment Instruction Pack for SIR?
The Assessment Instruction Pack for SIR provides easy-to-follow instructions for trainers, ensuring that assessments are consistent, fair, and meet the required competency standards.
How do the Observation Checklists work for SIR units?
Observation Checklists for SIR units are tools used to assess practical performance, ensuring that students meet the required competency standards during the course.
What does the Work Placement Instruction Pack for SIR include?
The Work Placement Instruction Pack for SIR is a guide for organizing and assessing student work placements, ensuring they meet both unit and industry-specific requirements.
What is the Unit Mapping Document for SIR units?
The Unit Mapping Document for SIR units aligns assessment tasks with SIR unit competencies, ensuring that progress tracking and compliance are maintained throughout the qualification.
What is the Work Placement Observation Booklet for SIR?
The Work Placement Observation Booklet for SIR is used to track student performance during work placements, offering valuable feedback for their development.
What is the Work Placement Task Booklet for SIR?
The Work Placement Task Booklet for SIR helps both assessors and students track competencies during work placements, ensuring industry standards are met.
What are Additional Documents for SIR units?
Additional Documents for SIR units include custom resources tailored to specific SIR units, such as case studies or industry reports, to support assessments and enhance learning.
What is the LLND Kit for SIR?
The LLND (Language, Literacy, Numeracy, and Digital) Kit for SIR provides resources for assessing and supporting LLND needs for learners in the SIR qualification. It includes guides for assessors, observation checklists, and strategies for supporting students.
What is included in the RPL Kit for SIR?
The RPL (Recognition of Prior Learning) Kit for SIR includes tools to assess learners’ prior experiences against SIR competencies. This includes forms, self-assessment kits, third-party evidence kits, competency conversation guides, and demonstration kits.
What do the E-Learning Resources for SIR include?
E-Learning Resources for SIR include SCORM-compliant learning modules, interactive infographics, explainer videos, scenario-based activities, drag-and-drop exercises, quizzes, and digital badges and certificates to motivate learners.
What does the Training and Assessment Strategy (TAS) for SIR cover?
The Training and Assessment Strategy (TAS) for SIR outlines the delivery methods, assessment strategies, and compliance requirements for SIR courses. It helps ensure all training aligns with industry standards and is structured to meet regulatory requirements.
